Need a rush request?
REACH OUT TO NICKKI DUBAN & JULIE MONTELEONE ON TEAMS ASAP.
DO NOT EMAIL YET.
DO NOT SEND TICKET YET.
TEAMS MESSAGE THEM FIRST!
If there's a true advertising emergency that happens after 6p EST, please text Nickki's cell: 215.593.7990.
Please make sure the director or group director on your account reaches out to Nickki DuBan & Julie Monteleone in a chat via Teams to request the reprioritization of your ticket. If your account doesn't have a director, the supe may reach out. Requests submitted from anyone else on the team will not be considered for evaluation for reprioritization.
Submitting a request for rush prioritization does not guarantee that reprioritization is possible.
Any time something is requested to be rushed or to have it's priority changed to urgent, another team's request(s) will be deprioritized to make your request happen.
What to include:
-Teams chat Julie and Nickki. We're managing the prioritization for the team.
-details on the rush.-why does this request need priority outside of the aligned turnaround times?-it's totally ok if it's an internal oops. we're all human! but being honest and transparent helps to build empathy and good relationships between our teams-'all eyes are on this' is something we hear often, and we treat each ticket like all eyes are on it. 'all eyes are on this' isn't a reason to prioritize a ticket.-if you have other tickets open, please let us know what can be deprioritized to make space to reprioritize this urgent request-if you have many tickets open, a priority list of the order the tickets should be completed in is super helpful as well.-ticket number, if the rush has been submitted
Comms from directors+ does the following:
- it makes sure team leadership on both sides knows the rush is happening and why
- it coming from the director+ tells us that you approve the rush req despite it being outside of the aligned AdOps turnaround time that was selected during scoping process
- it gives you insight into your team, the volume of the rushes and why they're asking for them.
- We may need team leadership to deprioritize something else, which an assistant to supe level colleague not be able to make that call.
- If there’s no tickets of your own that can be deprioritized, you may need to reach out to another director to see if there’s any wiggle room in their rush requests, which an assistant to supe level colleague may not be suited for that conversation.
Between the way clients were rescoped for AdOps in a more specific and measurable format than previous years and having more engagement from leadership operationally, that'll provide more transparency. If directors+ are aware of what their teams are asking, or what the clients are asking of your teams, it'll help in managing expectations, mitigating emergencies and better servicing all around.
Related Articles
Workbook setup for ticket submits
This article will provide instructions on how to separate workbooks for ticket submission. It will also provide tips and tricks on filling out workbooks to avoid ticket closures! Breaking your campaign work into smaller tickets by site and creative ...I need CM360 access
If you need CM360 access granted, adjusted or removed, you must submit a ticket.Adding a 4th party vendor or tech partner to DNAV tags
You need to add a tech partner or study partner to direct or programmatic display, native, audio or video. Here's what you should do. Have a conversation with Nickki before committing to the tech or study partner This is important to do to ensure the ...OSD FAQ
A running list of OSD, frequently asked questions, nuances and how to solve for them. This is both agency and AdOps facing. There is a compressed table of contents to the right (see 'On this page'). You can also search the doc by hitting command and ...Floodlight Categories
Google has introduced a required update to CM360 floodlights with new floodlight “categories”. These categories are now required for all new floodlights created in CM360. What’s new: Category selection is now mandatory for all new floodlights and ...